Instacover Solutions is a leading international call center specializing in providing exceptional customer service and contact center solutions to clients in the United States for over 11 years. Our state-of-the-art facilities, cutting-edge technology, and highly skilled workforce enable us to deliver outstanding results for our clients while maintaining the highest standards of professionalism and efficiency.

duties and responsibilities:

Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Call clients and customers to inform them about the company’s new products, services and policies.
• Guide callers through troubleshooting, navigating the company site or using the products or services.
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
• Collaborate with other call center professionals to improve customer service.
• Help to train new employees and inform them about the company’s customer management policies.                                              skills and qualifications requirements:

• Call Center Representatives use a variety of soft skills and industry and company knowledge to provide the most comprehensive support they can. These skills and qualifications can include:

• Strong english communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company’s products and/or services

 

 

Here is a sample job specification, which is prepared for a marketing manager in a telecom company.

munimum +2 any faculty

Work experience

Must have prior work experience in marketing & sales (preferably telecom or FMCG)

Skills & Knowledge

. Must be a good english communicator and must be able to lead a team.

. Experience in marketing

. Strong analytical skills and problem solving skills

. Must understand business, come up with innovative products and launch them

Personality Traits & Characteristics

1. Must be presentable and a good orator

2. Should be calm in complex situations and show leadership skills in managing multiple teams

3. Should be emotionally strong and should give timely deliverables

The above table is a sample of job specification. More specific details can also be put to give a better understanding about the job.

Note:-

Working time : 8 pm to 5 am (night shift) 

Candidates with experience in call centers are preferred.

only men should apply.

excellent english language skill