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Customer Service Representative (CSR)

Chakrapath, Kathmandu     Full Time   Deadline : 2022-06-15 Closed
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  Sheetal Real Estate

Sheetal Real Estate is the pioneer in the field of property management and real estate in Nepal and has been able to establish itself as the most trustworthy and reliable real estate name in Nepal. Sheetal Property is a top-notch real estate firm that provides luxurious real-estates with years of ex... View More

  Job Action
Short Info
  • Career Level: Entry Level
  • No. of Vacancy: 2
  • Experience: Fresher
  • Views: 495
  • Apply Before: 2022-06-15 (Closed)
  • Offered Salary: NRS 20,000 - + Per hour
  • Gender: Both
  • Driving License: No
  • Education Preference: +2 Management
  Job Description:
  • We are hiring a customer service representative to manage customer queries and complaints.
    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments, and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support.
Education + Experience
  • High school diploma, intermediate, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

 

  Apply Instruction:

 

  • Interested candidates are requested to mail us their CVs at hr@sheetalproperty.com.

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