• Keep detailed record of all customers with all products
• Make follow-up calls to all customers bases on their copy/print volume for consumables and spare parts
• Prepare final estimate raised by Service Engineer and Technical Supervisor
• Send necessary estimate of consumables and spare parts to the customers
• Deliver necessary consumables and spare parts to the customers
• Visit customer to explain about estimates /original toner/spare parts etc. and for necessary survey
• Maintain communication with customers via emails, phone calls, etc. to get feedback and solve problems with help of technical staff in case of any.
• Forecast consumables and spare parts for the inventory master plan
• Keep a record of outgoing goods
• Keep a record of cannibalized machine
• Make a list of goods to raise PO before 2^th(A.D.) of every month based on sales status, stock positions, and previous PO’s goods list and submit to the logistic department
• Prepare monthly sales reports of Toner, AMC, and other spare parts and submit them to authorize the department
• Assign service calls to technical staff/Service Engineers/ Engineers
• Formulate the timesheet of all the technical officers
• Correct warranty with all the relevant information and update in E-tracks such as customer register, product register, warranty register, free service register etc.
• Keep system of filing like service job card, monthly servicing card and warranty card
• Prepare documentation and reports on routine customer correspondence for future reference purpose
• Conduct meeting with manager to discuss about process improvements and issues
• Ensure that the customers call are handled answered in a timely and accurate fashion
• Develop standard procedures and policies for improving the services provided to the customers
• Responsible for handling servicing tools of “Technical Department Team” in a proper manner
• Prepare daily report and provide to authorize staff
• Other office duties assigned by the management

Required Knowledge, Skills, and Abilities

• Must have a bachelor's degree or equivalent degree in a related field
• Must have proven work experience as Service Supervisor
• Ability to work independently and as part of a team
• Ability to respond effectively to sensitive inquiries or complaints
• Ability to take initiative and prioritize tasks; good time-management, organizational, problem-prevention and problem-solving skills
• Willingness to adapt to changing business needs and deadlines
• Ability to maintain the confidentiality of sensitive information
• A great positive attitude
• Must have a 2-wheeler with a valid license

Education + Experience

• Bachelor in Electronic or Electrical Engineering
• Minimum 1 year of experience and more