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Uttardhoka, Kathmandu     Full Time   Deadline : 2022-08-11 Closed
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  Mercantile Traders

Mercantile has been associated with office automation since its inception in 1951. In six decades, Mercantile Group of Companies has expanded its products & Services base from document solutions and computers to software and communications. Established in 1973, Mercantile Traders specializes in n... View More

  Job Action
Short Info
  • Career Level: Mid Level
  • No. of Vacancy: 1
  • Experience: 1 Years
  • Views: 769
  • Apply Before: 2022-08-11 (Closed)
  • Offered Salary: Negotiable
  • Gender: Both
  • Driving License: Yes
  • Education Preference: Bachelor of Electronics and Communication Engineering
  Job Description:
  • Keep detailed record of all customers with all products
  • Make follow-up calls to all customers bases on their copy/print volume for consumables and spare parts
  • Prepare final estimate raised by Service Engineer and Technical Supervisor
  • Send necessary estimate of consumables and spare parts to the customers
  • Deliver necessary consumables and spare parts to the customers
  • Visit customer to explain about estimates /original toner/spare parts etc. and for necessary survey
  • Maintain communication with customers via emails, phone calls, etc. to get feedback and solve problems with help of technical staff in case of any.
  • Forecast consumables and spare parts for the inventory master plan
  • Keep a record of outgoing goods
  • Keep a record of cannibalized machine
  • Make a list of goods to raise PO before 2th(A.D.) of every month based on sales status, stock positions, and previous PO’s goods list and submit to the logistic department
  • Prepare monthly sales reports of Toner, AMC, and other spare parts and submit them to authorize the department
  • Assign service calls to technical staff/Service Engineers/ Engineers
  • Formulate the timesheet of all the technical officers
  • Correct warranty with all the relevant information and update in E-tracks such as customer register, product register, warranty register, free service register etc.
  • Keep system of filing like service job card, monthly servicing card and warranty card
  • Prepare documentation and reports on routine customer correspondence for future reference purpose
  • Conduct meeting with manager to discuss about process improvements and issues
  • Ensure that the customers call are handled answered in a timely and accurate fashion
  • Develop standard procedures and policies for improving the services provided to the customers
  • Responsible for handling servicing tools of “Technical Department Team” in a proper manner
  • Prepare daily report and provide to authorize staff
  • Other office duties assigned by the management
Required Knowledge, Skills, and Abilities
  • Must have a bachelor's degree or equivalent degree in a related field
  • Must have proven work experience as Service Supervisor
  • Ability to work independently and as part of a team
  • Ability to respond effectively to sensitive inquiries or complaints
  • Ability to take initiative and prioritize tasks; good time-management, organizational, problem-prevention and problem-solving skills
  • Willingness to adapt to changing business needs and deadlines
  • Ability to maintain the confidentiality of sensitive information
  • A great positive attitude
  • Must have a 2-wheeler with a valid license
Education + Experience
  • Bachelor in Electronic or Electrical Engineering
  • Minimum 1 year of experience and more
  Apply Instruction:


Interested candidates can send their CV to
or can contact 01-5455771

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