• Supervise and lead the follow-up team, providing guidance, support, and training to team members.
• Conduct regular team meetings to discuss goals, performance metrics, and strategies for improvement.
• Monitor team performance against established KPIs and objectives.
• Conduct performance evaluations and provide constructive feedback to team members.
• Identify areas for improvement in the asset recovery follow-up processes and implement best practices.
• Develop and maintain standard operating procedures (SOPs) for the follow-up team.

Required Knowledge, Skills, and Abilities

• Supervisor is responsible for overseeing the daily operations of the follow-up team, ensuring effective communication and coordination to maximize asset recovery efforts.
• This role involves managing team performance, developing strategies for follow-up processes, and collaborating with other departments to enhance recovery outcomes.
• Act as the primary point of contact between the follow-up team and other departments, ensuring seamless communication and collaboration.
• Coordinate with legal, compliance, and finance teams to facilitate asset recovery efforts.
• Prepare and present regular reports on team performance, recovery rates, and other relevant metrics to management.
• Analyze data to identify trends and inform decision-making.
• Develop training materials and conduct training sessions for new team members.
• Foster a culture of continuous learning and development within the team.
• Ensure that all interactions with clients are professional and in line with company
• Handle escalated customer inquiries and complaints related to asset recovery.

Education + Experience

• Bachelor’s degree in Business Administration, Finance, or a related field

Benefits

• As per company policy.