• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Call clients and customers to inform them about the company’s new products, services and policies.
• Guide callers through troubleshooting, navigating the company site or using the products or services.
• Review customer or client accounts, providing updates and information about billing and other account items.
• Collaborate with other call center professionals to improve customer service.
• Help to train new employees and inform them about the company’s customer management policies.

Required Knowledge, Skills, and Abilities

• Strong communication, both written and verbal.
• Great active listening skills.
• Exceptional interpersonal skills.
• A patient and empathetic attitude.
• Strong time management and organizational skills.
• Adaptability and flexibility.
• Comfortable working in fast-paced environments.
• Troubleshooting skills
• Computer literacy.
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company’s products and/or services
• Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
• Ability to speak multiple languages, especially those common among callers

Education + Experience

Intermediate Completed & Bachelors Running

Benefits

As per company policy.