Career in Nepal| Branch Head

Job Action

Communications

Ecommerce

Multimedia

Job Description:

Strategic Leadership:
Develop and execute effective sales and operational strategies to meet monthly targets and drive branch growth.
Customer Experience:
Ensure prompt, high-quality customer service—both for walk-in clients and field-based service users.
Address customer concerns swiftly to ensure satisfaction and retention.
Field Operations:
Supervise timely response to service installations, troubleshoot requests, and ensure seamless field service delivery.
Team Management:
Lead, coach, and motivate a cross-functional team (sales, operations, admin, and customer service).
Conduct performance evaluations and provide ongoing feedback and development.
Operational Oversight:
Oversee day-to-day branch functions including sales, HR, finance, and administration.
Monitor KPIs to ensure efficient branch operations.
Logistics & Coordination:
Collaborate with logistics and operations teams to ensure uninterrupted services across regions.

At least 2 years of proven experience in a supervisory or managerial role
Strong leadership and team management skills with a track record of achieving sales and operational targets
Experience in branch administration and a working knowledge of sales, finance, and HR processes
Excellent verbal and written communication skills
Strong customer service mindset and problem-solving ability
Self-motivated, mature, and able to perform under pressure—including during non-standard working hours
Flexible and open to relocation outside the valley

Education: Bachelor’s degree in Business, Management, or related field (Master’s preferred)

Experience: Minimum 2 years in a supervisory/managerial role with a proven track record in sales and operations

Skills:
- Strong leadership and team management
- Excellent customer service and communication
- Good understanding of sales, admin, finance, and logistics
- Problem-solving and decision-making under pressure
Attributes:
- Self-motivated, result-oriented, and professional
- Willing to relocate and conduct field visits
- Flexible with working hours and travel requirements
Other:
- Basic computer literacy (MS Office, CRM/ERP knowledge is a plus)