• Manage and oversee the daily operations of the assigned branch
• Supervise Door-to-Door (D2D) Sales Representatives and Field Assistants (FA) while monitoring their KPIs
• Ensure smooth branch operations and achievement of operational targets
• Handle customer inquiries, complaints, and escalations to ensure high customer satisfaction
• Coordinate with Technical, Sales, and Operations teams for efficient service delivery
• Prepare and submit daily, weekly, and monthly operational reports
• Ensure compliance with company policies, procedures, and operational standards
• Manage branch inventory, including ONUs, routers, fiber cables, and other networking equipment
• Ensure proper utilization and maintenance of company resources and assets
• ​Support staff performance monitoring and maintain a productive branch environment

Required Knowledge, Skills, and Abilities

• Strong leadership and decision-making abilities
• Good understanding of branch operations and team management
• Basic knowledge of ISP services and networking equipment is preferred
• Ability to manage multiple tasks and meet deadlines
• Willingness to travel within the assigned region when required
• Valid two-wheeler driving license is mandatory

Education + Experience

• +2 passed with 4–5 years of relevant experience, or
• Bachelor's degree completed with a minimum of 2 years of relevant experience in branch operations, telecommunications, ISP, sales, customer service, or team supervision

Benefits

As per company policy.